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Exotel AgentStream: Your Bot, Our Number, Stream in Minutes

Voice Streaming engineered for ultra-low latency, developer-ready APIs, & instant scalability. <20ms latency, telco reliability, works on PSTN and IP.

Intelligent Conversation Quality Analysis For Superior Performance

Automate your quality analysis with AI, reviewing every interaction. Increase revenue, improve customer experience, and ensure compliance.

Meet the Voice Bot. Make a Call

Automate customer calls at scale with Exotel’s Voice Bot, answer queries, qualify leads, and support customers across multiple languages and channels.

Deliver Unified Customer
Experiences with AI

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Sales & Marketing

Engage customers with context-aware campaigns and convert them faster with a GenAI-powered sales conversation platform that harnesses state, intent and vibe of customers to create unique customer personas offering agents the right insights about a customer.

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Support

Provide personalized and efficient customer support, ensuring customer satisfaction and loyalty with an AI-powered customer support platform. Bring communication across channels to a unified platform and offer swift and contextual resolutions with GenAI voice bots and chatbots with minimal human dependency.

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Debt Collection

Transform debt collection into a positive, relationship-building process with Debt Collection platform. Automate payment reminders across channels with personalized collections strategies and AI powered chatbots.

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Service Delivery

Track, verify, and automate all customer interactions on a secured platform that improves agent efficiencies (On field RMs, collection agents, delivery agents). This helps in reducing Time to RTO (return to order) improves cash on delivery confirmation (automated voice calls) and continuation of abandoned customer journeys.

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AI-powered Communication Ecosystem built for Enterprises

A hub of enterprise communication technologies that are capable of understanding the context, sentiment and intent of the customer and delivering empathetic resolutions with minimal human dependency.

Improve CX by bringing all your customer interactions on an AI-powered unified agent platform (call, messaging, chat, email, social media) and deliver fast, relevant, scalable, and secured omnichannel experiences.

Transform the way you engage with customers through contextual campaigns and advanced dialers that are designed to maximize conversions.

Communicate better with customers via voice & messaging APIs that are reliable, and deliver faster connectivity with no-code connectors.

Focus on customer engagement while we manage the complex technicalities like app-to-app calling, auto-switching between multiple telco partners, PSTN to VoIP (UL VNO Player) and more to enhance call quality, connectivity, calability, in adherence to regulatory requirements.

A hub of enterprise communication technologies that are capable to understand the context, sentiment and intent of the customer and deliver empathetic resolutions with minimal human dependency.

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Improve CX by bringing all your customer interactions on AI-powered unified agent platform (call, messaging, chat, email, social media) and deliver fast, relevant, scalable, and secured omnichannel experiences.

Transform the way you engage with customers through high converting contextual campaigns, and powerful dialers to achieve higher conversion.

Communicate better with customers via voice & messaging APIs that are reliable, and deliver faster connectivity with no-code connectors.

Learn More

Easily connect with customers while we do the heavy-lifting like app to app calling, automatically switching between multiple telco partners, PSTN to VoIP (UL VNO Player) to improve call quality, connectivity and scalability with Govt. compliance.

Exotel Featured in Gartner’s Emerging Market Quadrant

Recognized for innovation in GenAI Engineering & Knowledge Productivity Applications, May 2025

Exotel’s vision centers on AI-human collaboration with LLM-powered bots that engage in contextual conversations and evolve with each quality analysis and agent feedback. Engineered to elevate agent performance for scalable, empathetic, and personalized customer journeys.

It’s the future Gartner envisions—and one we’re delivering.

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Customer Experiences That Speak Volumes

Exotel’s Enterprise Contact Center and Cloud Telephony platform have enabled us to manage high volumes of user inquiries effectively, ensuring quick response times. With faster response times and 20% improved customer coverage, we have successfully streamlined communication across departments and regions. Exotel's solutions have been a key asset in supporting Shaadi.com's goal of delivering an exceptional matchmaking experience and was a one-stop solution to all our business needs!
Nilesh Borgharkar,
Sr VP Customer Support and Service
Nilesh Borgharkar,
With Exotel's robust infrastructure, we've been able to offer our premium users enhanced caller identification and spam detection services at scale. The seamless integration across platforms and reliable performance have significantly improved our users' experience, giving them more control over their communication.
Raphael Mimoun
General Manager & Director Of Product
Raphael Mimoun
Our core objective is connecting relevant job seekers with employers. Exotel’s lead assist product has greatly benefited us, as we could scale to millions of phone interviews quickly and efficiently while preserving privacy
Abhishek Dhasmana
Senior Product Director
Abhishek Dhasmana
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Rajkishan
Senior Manager - Operations and Strategy
Rajkishan
Using Exotel’s contact centre solution was critical for our business continuity at a time when enterprise operations switched overnight. They helped us early during the journey to handle and track a surge in call volume by configuring the server backend. In fact, their support executives went above and beyond to make this happen. Today, we have augmented our data-driven approach using Exotel to share and manage inputs for agents to reach desired outcomes. It allows us to identify areas of improvement and strengths.
Srinivasan Iyengar
Chief Operating Officer
Srinivasan Iyengar
The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, and Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, and reporting, easy to set up, and to top it, the support from the account manager.
Manan Manocha
Head of Customer Service
Manan Manocha

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Transform the Way you Engage with your Customers

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