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    AI Agents That Deliver
    Human-Like Customer Experiences

    Conversational AI agents that understand, interact, and enhance customer experiences—just like human agents would. But infinitely scalable

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    Agent Hours Saved
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    Improvement in FRT
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    Repeat Customers
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    Improvement in NPS

    Trusted by 500+ Leading Enterprises

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    Watch Our AI Agents in Action

    Voice-Agent-Icon AI Voice Agent
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    Elevate support with natural voice conversations

    support-icon-first AI Support Agent
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    Streamline support without pre-built journeys

    AI Sales Agent AI Sales Agent
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    Enable smart purchases with tailored recommendations

    AI Booking Agent AI Booking Agent
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    Drive bookings and reservations with ease

    AI Lead Generation Agent AI Lead Qualification Agent
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    Capture qualified leads for personalized engagement
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    Automate Phone Support with Voice Agents

    Expedite resolution even when handling large volumes of phone queries through advanced intent detection, context-aware responses, and multilingual support in 100+ languages

    01 Voice First AI

    Voice-First AI for Natural Conversations

    Give your customers the freedom to express themselves naturally—anytime, anywhere

    Effortless Assistance, Hands-Free

    Let customers speak instead of typing, making interactions faster, smoother, and more personal

    02 Effortless Assistance
    03 Dynamic Call Routing

    Dynamic Call Routing

    Route calls based on their actual need rather than rigid menu options, driving faster resolution and higher customer satisfaction

    An Empathetic, Intelligent Listener

    Your AI Agent doesn’t just hear—it understands, responds, and solves problems with care

    04 An Empathetic, Intelligent Listener

    Your AI Agent Builder for High-Impact Use Cases

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    Flexible Model Selection

    Experiment with leading AI models like GPT, llama, and Claude to find the best fit for your business needs

    Omnichannel Engagement Icon

    Omnichannel Engagement

    Deploy your AI Agent across Web, Chat, Voice, and more—effortlessly reaching customers on their preferred platforms.

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    Multilingual Support

    Break language barriers with AI that supports  100+ languages, ensuring seamless global communication

    Your Data. Your AI. Your Advantage.

    Leverage Your Enterprise Data

    Fine-tune your AI agent using your enterprise knowledge base—PDFs, DOCX, PPTX, CSVs, and even your website

    Maximum Accuracy

    Improve AI agents' accuracy by combining multiple RAG systems for easy information retrieval from documents and websites

    Smart Recommendations

    Accurately recommend products to customers using insights from your product catalog
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    AI + Human: The Best of Both Worlds

    Empower your AI agents to collaborate with their human counterparts for high-touch scenarios with flexible live chat solutions

    Omnichannel Agent Inbox

    Centralize agent support so no interaction is ever missed. Help agents track interactions across channels and jump in to resolve queries faster

    Seamless Handoff to Human Agents

    Escalate complex queries to human agents for faster resolution, enhancing customer satisfaction

    Work with Any Live Chat Tool

    Easily integrate with your team’s preferred live chat solution—or use Haptik’s built-in tool. The choice is yours
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    Live chat integrations

    Track Insights That Matter

    Get custom dashboards that offer a comprehensive view of your agents' performance to optimize resources and streamline customer support

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    Identify Key Trends

    Discover the most common questions your users ask and gain a deeper understanding of their needs

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    Stay on Top of Metrics

    From first-time resolution to customer satisfaction and NPS, have complete visibility into metrics that matter most

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    Insights Agent

    Automate insights into agent performance, user sentiment, and SOP compliance for enhanced operations

    Powerful AI That You Control

    These core pillars are the foundation of our agentic systems, operating in synergy to drive exponential business value at scale

    Leverage the Web, with Control

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    Make your AI infinitely smarter by leveraging real-time information from the web to answer brand and industry-related queries— with clear boundaries ensuring it stays on-brand

    Optimize Costs with Smart LLM Calls

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    Our advanced caching system minimizes unnecessary LLM calls for optimal performance, delivering lightning-fast responses while keeping costs in check as you scale

    Seamlessly Orchestrate Multiple Systems

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    Unify disconnected tools and databases into a single, intelligent workflow—cutting turnaround time by 70% and maximizing efficiency through effective integrations

    Power Multi-Step Actions

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    Empower users to accomplish more in one go. Let them instruct your AI to perform multiple actions in a single command—boosting automation and user satisfaction

    The Haptik Advantage

    Purpose-built for efficiency

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    Decade of AI Expertise

    A decade of building custom conversational AI for enterprises, now evolving into LLM-driven AI Agents for retail, eCommerce, fintech, and more

    Robust Security

    Robust Security

    Haptik’s AI Agent platform complies with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2, and is independently audited by BDO India LLP

    Strategic Partners

    Strategic Partners

    As strategic partners of OpenAI & Microsoft we offer priority access to cutting-edge AI features, reducing bot training time and unlocking new capabilities faster

    We Couldn’t Have Said It Better Ourselves

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    Accessibility and personalized recommendation are at the heart of the Movie Jockey experience, reflecting our commitment to enhancing the customer journey in today’s digital landscape.

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    Mr. Sanjeev Kumar Bijli, Executive Director – PVR INOX Limited
    Sanjeev Kumar Bijli
    Executive Director, PVR INOX
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    We partnered with Jio Haptik with the foremost aim of empowering our customers with smart buying guidance, powered by AI. It’s helped Tira cultivate strong customer relationships and elevate the end-to-end customer experience at scale.

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    Heena Chhapru
    Head of Customer Service, Tira
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    Partnering with Haptik has helped us revolutionize our customer experience and brought us closer to our goal of serving our customers in the most hassle-free safe & transparent way.

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    Chetana Kotian
    Chetana Kotian
    Project Manager, Eureka Forbes
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    Our collaboration with WhatsApp as an intuitive and widely used communication platform and Haptik as a trusted development partner has redefined customer engagement at Kotak Life.

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    Prasad Pimple
    Prasad Pimple
    Executive VP & Head of Digital Business Unit, Kotak Life
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    We’re very focused on the experience of our customers and Haptik helps us make shopping and post-shopping support as stress-free and easy as possible for our customers.

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    Ketan
    Ketan Kahandal
    Assistant Manager, Pepperfry

    Recognized as a Leading Software Across Categories

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